You have the questions? We have the answers!

What is FUJI ZEN GOODIES?

FUJI ZEN GOODIES is a subscription service that curates a pairing box of tea and snacks from across Japan, selected by masters of tea and sweets. With a rich history, Japanese tea and snacks represent a valuable cultural heritage for both Japan and the world. Additionally, Japan is renowned for having the highest number of family-run businesses that have thrived for over 100 years, accounting for 41.3% of such companies worldwide. At FUJI ZEN GOODIES, our dedicated masters carefully select products crafted with strong dedication by these family-run businesses. We deliver these treasures to you, aiming to provide a rich and joyful experience for everyone involved, capturing the essence of Japan's traditions and meticulous craftsmanship.

 

Where does FUJI ZEN GOODIES ship to?

We can ship to countries eligible for Japan Post's Letter-post/air service.　Please visit Japan Post's website for more details.

 

When does my box ship?

All orders placed by 23:59 JST on the 20th will be SHIPPED from Japan by the 10th of the following month. Shipping notifications will be sent via email by Japan Post, and tracking is available using the provided tracking number.

 

How/where can I track my box?

You can check the tracking number in the shipping confirmation email and on your My Potal.

 

How long does it take for my box to arrive?

It usually takes between 1-3 weeks to arrive. We ship directly from Japan, and there may be various issues during the journey. If you're concerned, tracking is available from here. Please look forward to it!

 

What is the cutoff to order next month's box?

For returning subscribers, the cutoff date to order the upcoming month's box is 11:59 pm JST on the 20th of the current month. For new subscribers, orders must be placed by 11:59 pm JST on the 20th of the preceding month to ensure shipment by the 10th of the following month.

 

What is your subscription cancellation policy?

If you have a prepaid plan, the renewal cycle is determined by the duration of your prepaid period. Please note that modifications to prepaid plans should be made by 23:59 JST on the 20th of each month. Deactivating your subscription only stops future renewals and does not cancel any existing orders. If you complete the cancellation process after your prepaid period renews, that renewal will be your last box, and your subscription will not renew in the future.

 

Help! My snacks are expired!

If you think your snacks are expired, don't worry! Japan uses the YEAR/MONTH/DATE format for date labeling, and we don't sell expired snacks.

To help you out, please snap a clear photo of the snack, showing the expiration date, and send it to us at info@fujizengoodies.com through our Contact us. This way, we can quickly check it out.

 

Do you provide allergy information oroffer a custom box to fit my dietary restrictions?

We don't offer detailed allergy information or customize snacks based on dietary restrictions. Basic allergy information is provided in the included guide or online. However, please note that it may not cover all details, and we can't guarantee that every candy and snack is non-allergenic for everyone.

 

When will my subscription be billed?

Your first purchase is billed immediately. For subsequent months, you'll be billed when a new order is created. The timing of order creation depends on your subscription plan. For example, if you subscribe to a 12-month prepaid plan on January 10th, the next billing will be on January 21st of the following year (assuming the cutoff is on the 20th at 23:59 JST).

 

How do I skip a month?

You can skip a month by accessing 'Manage Subscription' before the 20th at 23:59 JST. Adjustments made within this timeframe will cancel the shipment for the following month.

 

What is your refund policy?

All payments made for boxes and services are considered final and non-refundable. To avoid future charges, please be sure to cancel your subscription before the renewal date.
Should you have any questions or concerns regarding payment, please reach out to us by info@fujizengodies.com

 

What happens if I'm charged VAT, customs taxes, or fees?

Each country has its own laws and regulations regarding the processing of international shipments. In the event of customs charges, fees, or taxes, you are solely responsible for covering these expenses. We cannot be held accountable for any customs charges or taxes imposed by your country upon delivery, as these are determined by your local government, and we have no control over import taxes.
If you incur any charges and can provide proof through photos, we would appreciate it if you could send them to info@fujizengoodies.com.

 

How do I deactivate my subscription?

We're sorry to see you go!
You can deactivate your subscription at any time in accordance with our cancellation policy. To do so, simply visit the Manage Subscription.

 

How do I change my shipping address for my subscription?

When you place a subscription order, it will be shipped to the address you provided at the time of subscription. If you wish to change this address, you can do so through Manage Subscription from My Potal. To update the delivery address for the following month, please ensure the address change is completed by 23:59 JST on the 20th of the preceding month. As system updates may take some time, for guaranteed changes, we recommend completing the modification by the 15th.

 

My box is missing an item or is damaged/broken. What should I do?

If your box is missing an item or is damaged/broken, please accept our sincere apologies for any inconvenience. To assist you promptly, kindly follow these steps: Take clear photos of the damaged/broken item or the contents of the box. Include your order number in the photos or provide it in your email. Email the photos and your order number to info@fujizengoodies.com. Our team will review your case and work to resolve the issue as quickly as possible.